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30 March 2020

COVID-19 Multi Agency Update - Monday 30 March

Cumbria County Council

New emergency support line launched for vulnerable people needing urgent help

Today (Monday 30 March) Cumbria County Council and partners have launched a new emergency support service for people at high risk of becoming seriously ill, as a result of COVID-19, and who do not have support available from friends, family or neighbours.

Those at high risk include people over 70 years old, pregnant women and those with underlying health conditions who should be protecting themselves by staying at home. The majority of these people will already be receiving support from family, friends or local voluntary groups with tasks like shopping or collection of medicines if they require it. But we know that a small number of people will not have this support. If they have no alternative, these people will now be able to call the Freephone number to request help with getting food, medicines, essential supplies and home deliveries.

Cumbria County Council has been working closely with District Councils, Cumbria CVS, Cumbria Community Foundation, community and voluntary sector, private sector and military to establish these new arrangements. To support the new helpline every area is coordinating a supply of essential food, medicines and supplies which can only be accessed via the emergency helpline or email. The requests received asking for help will then be matched with local support and supplies being offered by community groups, volunteers, councils and businesses.

The Emergency telephone support line is 0800 783 1966.

Or you can email your request for help to COVID19support@cumbria.gov.uk.

Further details about this support service can be found online at Cumbria.gov.uk. The telephone ‘call’ centre will operate Monday to Friday 9.00am to 5pm and 10am to 2pm at weekends. The service will also accepts referrals from members of the public who may be concerned about people in their community.

Cumbria is already seeing widespread community and voluntary sector support for the response to COVID-19 and informal support, including neighbourhood WhatsApp groups and community Facebook groups, alongside a commitment from existing community emergency planning groups, local churches and faith groups and formal voluntary sector organisations who are working with the county council and partners including District Councils and NHS.

Cllr Deborah Earl, Cabinet Member for Public Health and Communities, said:

“People who are self-isolating or shielding must not go out to get food shopping, many of these people have good support networks who they can rely on forthe delivery of food, medicines or essential services and supplies. But for those who don’t we are launching the new emergency support helpline.

“We want to reassure the public that we are ready to provide support to our most vulnerable residents who may not have friends or family available to help them."

Carolyn Otley, Cumbria CVS, Chair of Community Resilience Group:

“It is important to speak to others and ask them to help you to make arrangements for delivery of food, medicines and essential services and supplies, and look after your physical and mental health and wellbeing.

“It’s been reassuring to see there is already widespread community and voluntary sector support for the response to COVID-19 across Cumbria. We all must continue to work together to help those who are isolated or at high risk.”

The helpline will also accept referrals from members of the public who may be concerned about people in their community.

For up to date information on COVID-19 in your area, please go tocumbria.gov.uk/coronavirus/communities.asp.

Key workers without childcare urged to complete online form



In response to the closure of schools to most pupils across Cumbria last week,a total of 50 hubs across the countyare offering childcare support to key workers from today.

Most parents and carers should have already been contacted by their child's school or early years setting to notify them which hub their child can attend.

Key workers who still require childcare must make a request for this support on Cumbria County Council’s website bycompleting the following form online:


The council is asking all parents and carers to check government guidelines on who is an essential key worker before submitting an application:


We would also like to remind parents and carers who are key workers that, if it is at all possible for children to be at home, then they should be andnot to ask people who are in the strict social distancing category to care for your children (this includes people over 70 and those with underlying health conditions).

When accessing childcare hubs parents and carers should be mindful of the following guidelines:

  • Please do not to enter if you or family members living with you are displaying any symptoms of coronavirus (COVID-19)
  • Please do not form any gatherings within the grounds or at the gates
  • Please observe social distancing children arrive at the education or childcare setting and reduce any unnecessary travel on coaches, buses or public transport
  • Please use the hand sanitizer before entering or on exit
  • Please wash your child's clothing

Key workers can find further information about childcare on our website athttps://cumbria.gov.uk/coronavirus/serviceupdates.asp


Important update on the Household Waste Recycling Centres

Remember, all of Cumbria County Council’s Household Waste Recycling Centres are currently closed.Whilst the HWRCs remain closed please continue to use existing District Council local kerbside waste collection services.

Where your District Council has temporarily withdrawn their garden waste collections, for now please keep your garden waste. In the meantime, you can

  • Home compost - composters are available at heavily discounted prices from www.getcomposting.com
  • Leave areas of grass uncut (the wildlife will love this!)

In addition, please keep waste to a minimum - avoid any home projects that will generate waste such as clearing out your garage or shed, and store any waste not collected by your District Council at home until the Government restrictions are lifted and we can reopen these sites.

Please do not leave your waste outside the HWRCs, this is fly tipping. Fly tipping is illegal and it uses staff and resources that could be helping with Coronavirus in a better way.


Cumbria Fire and Rescue Service

Please do not burn your garden waste - it puts you, your neighbours, and property at risk, as well as our firefighters.


Carlisle City Council

Talkin Tarn car parking

With effect from today (Monday 30 March), the car park at Talkin Tarn is closed. Government advice is that daily exercise should not include travelling to a different area that in which you live - this should be done closer to home.

The Country Park remains open but is only accessible to those that can walk there. Please take your exercise safely, locally and without getting in your car.

The Talkin Tarn toilets and Tearoom remain closed to the public.


Homelessness Support

We are continuing to respond to the COVID-19 crisis and are doing everything we can to support the Government and NHS responses in meeting the needs of people facing homelessness in Carlisle.

We are actively engaged in countywide discussions and plans to coordinate and manage responses to COVID and rough sleeping with key partners. This includes stopping homeless people from congregating where there is a higher risk of transmission; and procuring emergency accommodation for those confirmed as rough sleeping.

We continue to provide emergency accommodation to men, women and families in line with our statutory responsibilities; and support those who are in our emergency accommodation where it is difficult to self-isolate, making sure that these people have access to the facilities that enable them to adhere to public health guidance on hygiene and self-isolation. We are utilising alternative powers and funding to assist those where there is no duty owed, to access shelter due to the COVID-19 pandemic and will actively seek to procure additional emergency provision should this be required in the coming weeks.

We currently have a range of emergency accommodation options including hostels, safe houses and self-contained dispersed provision which are all still operational; we are having to temporarily reprioritise our operational delivery to ensure that critical services, with safe levels of staffing, can continue to be provided to vulnerable people.

We will continue to deliver responsive services 24 hour a day and will continue to do all we can to support vulnerable residents; including those at risk of or experiencing domestic abuse and rough sleeping.

We will support people to access basics such as food and clinician care who need it, and where possible separate people who have significant drug and alcohol needs from those who do not.

We are delivering essential services safely in line with government guidelines to protect vulnerable people and staff. This includes following our usual out of hours approach via telephone interview

To contact the service:

  • You can contact our services directly using this link https://hpa2.org/refer/CARL  
  • If you are unable to complete the online referral link you can email us via dutytorefer@carlisle.gov.uk
  • You can also contact us during normal office hours by calling 01228 817200.
  • Our out of hours contact numbers are 01228 817386 (single women and families) and 01228 817373 (single men).


Copeland Borough Council

Free parking

Copeland Council is offering free parking in its car parks with immediate effect. This follows the Government’s advice to provide free parking to those who are leading efforts to tackle the effects of the coronavirus outbreak.

Mike Starkie, Mayor of Copeland, said:

“We absolutely support the Government’s efforts to prevent all unnecessary travel and this move is NOT designed to encourage shoppers or visitors to the area. We continue to urge people to stay at home, to help protect the local NHS services.

“Our provision of free parking is to assist the NHS and those who are leading the fight against coronavirus, including staff of critical town centre businesses that must remain open, including food shops, doctor's surgeries and pharmacies, and the residents who need to use them.”

Car parks that are now free to use for the permitted purposes only are listed at https://www.copeland.gov.uk/car-parks. This excludes Whitehaven Sports Centre, which is being reserved exclusively for use by NHS staff.

Please note that there are a number of marked bays that are reserved for residents and not available for public use.

Trade Waste

Copeland Council has contacted its trade waste customers directly to discuss their requirements during this period, however it has not successfully reached a number of them. If you have not been contacted and wish to discuss your trade waste requirements, please email tradewaste@copeland.gov.uk


Copeland Council has set up a direct line for its homelessness service. If you are homeless, or know someone who is and needs our help, call 01946 427070, or email housing.options@copeland.gov.uk.

As always, calls will be answered 24 hours a day, seven days per week, as the council’s team continues to operate a round-the-clock service for some of the most vulnerable members of our community.


Eden District Council

Eden District Council had announced it will be suspending car parking charges for three months.

Cumbria County Council Multi Agency 30 March